How to deal with the office jerk

The pallbearers carried their co-worker's casket down the church steps to the hearse.

Mourners whispered their fond memories and expressed an overwhelming sense of loss to friends. A cell phone tucked in one of the pallbearer's pockets played a cheerful tune. He's an important guy, so he took the call.

"That's appalling," says Dr. Ken Lloyd, author of "Jerks at Work: How to Deal With People Problems and Problem People." "His action told everyone that on many levels he's a jerk."